One of India’s largest business groups with operations spanning Energy, Infrastructure, Airports, Real Estate, Logistics & Defense.
With 15 group companies and nearly 1,500 users on the 3DEXPERIENCEbased Integrated Project Management System (IPMS) and EDMS, the customer faced significant challenges:
Coordinating support across multiple business units.
Managing onboarding, training, and issue resolution for a large and distributed user base.
Ensuring system stability and timely upgrades across environments.
Providing continuous support while scaling adoption to new projects and BUs.
BWC Labs deployed a dedicated AMS team of 12 experts providing both functional and technical support:
User onboarding, training, functional troubleshooting, issue categorization.
Bug fixes, enhancements, and solution evolution.
Built knowledge bases and reusable SOPs for efficient issue resolution.
Application environment monitored to ensure uptime and proactive issue handling.
Regular reviews, steering committees, and escalation procedures ensured alignment with business goals.
Supported 15 companies across the group with a single unified AMS framework.
Ensured continuous availability of IPMS and EDMS for ~1500 users.
Delivered user onboarding, training, and documentation for adoption at scale.
Provided continuous enhancements, aligning the platform with evolving business needs.
Enabled process standardization and digital transformation across diverse business units.
Reliable support for 1,500+ active users across 15 group companies.
Increased user adoption through structured onboarding & training.
Faster issue resolution with proactive monitoring and knowledge base.
Digital continuity across projects, functions, and business units.
Scalable AMS model, ensuring future growth and integration.
Partner with seasoned experts to accelerate your digital transformation and engineering workflows across industries with cutting-edge solutions.
We provide custom software development, cloud solutions, IT infrastructure setup, system integration, and ongoing tech support.
It depends on the scope. Small projects may take 2–4 weeks, while larger systems can take 2–3 months or more.
Yes, we offer maintenance and support packages to keep your system secure, updated, and running smoothly.
Absolutely. Every solution we deliver is tailored specifically to each client’s business goals and operations.
We’ve worked with clients in retail, healthcare, logistics, finance, and more.
Simply contact us through our website or email, and we’ll schedule a free consultation to understand your needs.
At BrainWave (BWC), our mission is to empower businesses with cutting-edge technology solutions. We believe in the transformative power of innovation and are committed to helping our clients achieve their goals.
