Supporting Digital Vehicle Development for a Leading Commercial Vehicle Manufacturer

Overview

About the Customer

A global commercial vehicle manufacturer, specializing in highly customized vehicle development and batch-based production. Their engineering teams rely on CATIA V5 and the 3DEXPERIENCE platform to design, manage, and deliver vehicle programs tailored to unique customer requirements.

To support their growing engineering ecosystem, the customer needed not just implementation expertise but a long-term partner who could ensure the platform remained stable, scalable, and responsive to business needs.

The Challenge

In a custom vehicle manufacturing environment, every program evolves differently. Engineering teams, manufacturing users, sourcing teams, and downstream stakeholders all depend on accurate product data and uninterrupted platform access.

The customer faced several operational challenges:

  • Supporting end users across engineering and manufacturing teams for daily “how-to” and process issues.
  • Managing complex product data and BOM-related issues in a live production environment.
  • Maintaining the health and performance of the 3DEXPERIENCE infrastructure and databases.
  • Ensuring smooth integration between SAP and 3DEXPERIENCE.
  • Managing upgrades, application stability, and user adoption while supporting ongoing vehicle programs.
  • Coordinating support efficiently across onsite teams and offshore experts.
The business needed a support model that combined responsiveness, technical depth, and long-term ownership.

BrainWave’s Approach

BrainWave (BWC) implemented and supported the customer’s 3DEXPERIENCE 2020x and CATIA V5 ecosystem using a blended Onsite-Offshore AMS model. Rather than functioning as an external vendor, the BWC team became an extension of the customer’s engineering organization.

Support Coverage Included

L1 Support – End User Assistance

  • Daily “how-to” guidance for CATIA and 3DEXPERIENCE users
  • User onboarding and issue triaging
  • Workflow and process support

L2 Support – Functional & Data Support

  • BOM and engineering data issue resolution
  • User access and process troubleshooting
  • Product structure corrections and validations

L3 Support – Technical & Infrastructure Support

  • Infrastructure monitoring and upkeep
  • Database management and optimization
  • Application patching and stability improvements
  • Environment performance monitoring

L4 Support – Enhancements & Integration

  • SAP integration support
  • Root cause analysis and advanced debugging
  • Small enhancements and process optimization
  • Platform evolution aligned with business needs

The Outcome

The AMS engagement helped the customer create a reliable digital engineering backbone for commercial vehicle development.
Business Benefits
  • Engineering teams received faster support and issue resolution.
  • Improved platform uptime and application stability.
  • Better coordination between engineering, manufacturing, and ERP systems.
  • Reduced operational disruptions during active vehicle programs.
  • Stronger user confidence and adoption of 3DEXPERIENCE.
Strategic Benefits
  • A scalable support model capable of supporting future growth.
  • Better digital continuity across design, BOM, manufacturing, and sourcing.
  • Continuous platform optimization instead of reactive support.
Most importantly, the customer’s engineers could focus on building vehicles while BrainWave (BWC) ensured the digital ecosystem supporting them remained reliable and efficient.

Get Started

Let’s Build Something Great

Partner with seasoned experts to accelerate your digital transformation and engineering workflows across industries with cutting-edge solutions.

Get Started

Lorem ipsum dolor sit amet, consectetur adipiscing elit.

Subscribe Our Newsletter

Quick Link

Our Service

  • Software Development
  • IT Infrastructure & Networking
  • IT Consulting & Support

Contact Us

  • +123 456 789
  • tehno@mail.com
  • 123 Tech Avenue, Jakarta, Indonesia

FAQ

Question About Our Solution

We provide custom software development, cloud solutions, IT infrastructure setup, system integration, and ongoing tech support.

It depends on the scope. Small projects may take 2–4 weeks, while larger systems can take 2–3 months or more.

Yes, we offer maintenance and support packages to keep your system secure, updated, and running smoothly.

Absolutely. Every solution we deliver is tailored specifically to each client’s business goals and operations.

We’ve worked with clients in retail, healthcare, logistics, finance, and more.

Simply contact us through our website or email, and we’ll schedule a free consultation to understand your needs.

At BrainWave (BWC), our mission is to empower businesses with cutting-edge technology solutions. We believe in the transformative power of innovation and are committed to helping our clients achieve their goals.

Overview

Explore

Contact Us

Location

Social links

ISO 27001:2022 Certified

Information Security Management System

Thank You!

Your request is received. We will get in touch soon.